FAQ

Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions about ModarisLife’s playful homeware and tableware collections. If you don’t find your question here, our friendly support team is happy to help!

Ordering & Checkout

  • Q: How do I place an order?
    A: Browse our collection, select the items you love, choose your quantity, and click “Add to Cart.” Follow the checkout prompts to complete your purchase securely.
  • Q: Can I modify my order after placing it?
    A: Orders can only be modified within 1 hour of placement. Please contact service@modarislife.com immediately for changes.
  • Q: What payment methods do you accept?
    A: We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay for all online transactions.
  • Q: Is it safe to use my credit card on your website?
    A: Absolutely. We use SSL encryption and PCI-compliant gateways to ensure your payment information is secure.
  • Q: Can I place a wholesale order online?
    A: Wholesale orders require approval. Please contact our wholesale team at service@modarislife.com to get started.
Whisker Morning Cat Latte Mug
Honey Bear Double-Handle Retro Mug

Shipping & Delivery

  • Q: How long will it take to receive my order?
    A: Domestic orders typically arrive within 3–7 business days. International orders usually take 7–21 business days depending on customs.
  • Q: Do you offer expedited shipping?
    A: Yes! Expedited shipping options are available at checkout for faster delivery.
  • Q: Can I track my order?
    A: Yes. After your order ships, you’ll receive a tracking number via email to monitor your package’s progress.
  • Q: What should I do if my package is damaged?
    A: Contact us immediately at service@modarislife.com. We will replace or refund any damaged items.
  • Q: Do you ship internationally?
    A: Yes! We ship worldwide, but customs duties and taxes may apply depending on your location.

Products & Materials

  • Q: Are your mugs and plates dishwasher safe?
    A: Most of our ceramic and stoneware items are dishwasher safe, but we recommend handwashing delicate pieces to maintain their vibrant hand-painted designs.
  • Q: Are your products food-safe?
    A: Yes, all ModarisLife products meet food safety standards and are non-toxic.
  • Q: Do the colors on your products vary?
    A: Slight variations in color and glaze are normal due to the hand-crafted nature of our products, adding to their charm and uniqueness.
  • Q: Can I customize products for wholesale orders?
    A: We offer limited customization for bulk orders. Please contact our wholesale team to discuss your needs.
  • Q: Are your products eco-friendly?
    A: We prioritize sustainable materials and responsible production practices wherever possible.
Blossom Cat Charm Ceramic Mug
Wabi-Sabi Mini Flower Vase

Returns & Refunds

  • Q: What is your return policy?
    A: Returns are accepted within 10 days of delivery. Items must be unused and in original packaging.
  • Q: How do I initiate a return?
    A: Contact service@modarislife.com to receive return instructions and a prepaid shipping label if applicable.
  • Q: When will I receive my refund?
    A: Refunds are processed within 5–7 business days after we receive the returned items.
  • Q: Can I exchange items?
    A: Yes, exchanges are available for items of equal value. Contact us to coordinate.

Wholesale & Bulk Orders

  • Q: How do I become a wholesale partner?
    A: Contact service@modarislife.com to apply. We will provide a wholesale catalog, pricing tiers, and support for bulk orders.
  • Q: Are there minimum order quantities for wholesale?
    A: Yes, minimums vary by product. Our team will guide you through order requirements.
  • Q: Can I request custom designs for my store?
    A: Custom designs are available for large-scale wholesale orders. Reach out to discuss your ideas.

Still Have Questions?

Our customer support team is here to help. Contact us at service@modarislife.com and we’ll provide personalized assistance for your order, product, or wholesale inquiry.

Contact Support